Conversation Logs
Loading logs...
Tickets
Loading tickets...
Junk
Loading...
AI Corrections
Loading...
Archive Query
Dashboard
Tickets by Day
Top Inquiry Types
Top Products
Status Breakdown
System Prompt
Changes take effect immediately on the next customer message.
0 chars · 0 words
Test the AI
Send a test message using the current system prompt and training docs. Results are not logged.
Send a message to test the AI
Training Documents
Drop a file here or click to browse
Supports PDF, Word (.docx), and plain text (.txt)
Content is extracted and injected into the AI on every conversation. Accuracy matters — only upload verified information.
Customers
Loading customers...
Platform Settings
Dark Mode
Switch between light (default) and dark theme
Widget Enabled
Turn the customer-facing chat widget on or off
Web Search
Allow AI to search the web. Off = AI uses only training docs and order data.
Auto-Answer Emails
When on, AI automatically sends replies with high confidence. When off, all emails queue for human review.
Auto-Acknowledge Emails
Send an automatic confirmation reply when a new ticket is created
Hide Chat Widget
Completely suppress the customer-facing chat bubble. Use this when the widget is not yet ready for the storefront.
Notifications
Urgent Ticket Alerts
Send an email immediately when a ticket is flagged as urgent
Recipients
Daily Digest
Send a daily summary of open tickets, new tickets, and top inquiry types
Send at
(server time — UTC)
Recipients
Auto-Close
Auto-Close Pending Tickets
Automatically close pending tickets with no customer reply after a set number of days
Close after
days of inactivity
Notify Customer on Close
Send an email to the customer when their ticket is auto-closed
Close notification message